31 Otley Road, Shipley, BD17 7DE 01274 583 856 Mon - Sat 8.00AM - 18.00PM

About Us

​We are not here to say no. We are not here to tick boxes. We want to grow by being good at what we do while providing real solutions along with excellent service. We welcome all enquiries as well as any referrals from our existing clients. We aim to develop long term relationships with all our clients.

Who We Are

We have developed a strong reputation for solving problems, many clients come to us because they have to but stay with us because they want to.

Our Mission

To find a solution that is best suited to each of our clients, we will not compromise in our efforts to deliver the desired outcome.

Our Vision

To build a positive long term relationship with each of our clients through their financial journey.

About Us

Following the Mortgage Market Review (MMR) the Financial Conduct Authority (FCA) issued new guidelines on mortgage lending. This was followed by the EU Mortgage Credit Directive and most recently General Data Protection Regulation (GDPR).

These changes have been interpreted differently by the major banks and building societies and as such many people are now finding it more difficult to obtain a mortgage.

All of our advisers are fully compliant with all new rules and regulations and are aware of the different criteria that lenders are now using.

Our Service

Bespoke and personal, to fit around differing client lifestyles, we can offer various levels of service along with various forms of communication to suit you, we understand that modern life is busy and hectic an does not always allow us the time and space to insist on 9 to 5 appointments.

How We Work

We carry out an initial consultation to establish possible options and answer the two key question most clients ask at the outset, namely; can we do it? And how much will it cost?

There is no commitment or cost to yourselves to make an enquiry and carry out an initial consultation with ourselves. Once we understand your situation and circumstances we can provide relevant and specific information about your options along with some indication of the rates, costs and payments.

This allows us to cover many different areas of mortgage borrowings in one place and gives access to over 130 lenders and tens of thousands of different mortgage products, including exclusives. Because of the range of possible options we do not publish ‘best buys’ or ‘top rates’ as these can be very misleading and do not take into account whether you would actually qualify for them.

Our Core Values

Quality Services

​Service forms a key part of what we offer to our clients, obviously results are important but the client experience has to meet our high standards. Our service does not stop when a product is complete, we would like to stay in touch with you and will always make ourselves available for future queries.

Independent Staff

A lot of hard work goes into every case due to the amount of administration and compliance required for every case and it really is a team effort to make sure we deliver on our service. All members of our team are here to help whenever and wherever possible.

Planning & Strategy

By carrying out an initial consultation we can discuss the options available and agree on the most suitable way to achieve the desired outcome.

Clients Satisfaction

Through honest and clear communication and management of expectations, to be realistic as to avoid disappointment. We will provide information both on general timescales as well as updates as a case progresses.

Customer Relationship

Our aim is to build long term relationship with all our clients, we want a long term relationship where each client feels valued and secure in knowing that we are looking after their best interests.

Innovation Solutions

By using technology, including giving you access to your own client portal where you can see updates, messages and also upload documents direct to us as well as download any forms we may require from you.

Need Financial Advice?

Why not contact Caravel today to see how we can help.

Contact Us